Jeep · Grand Cherokee · 2020
2020 Jeep Grand Cherokee: problems & reliability
NHTSA has logged 241 owner complaints and 3 safety recalls for the 2020 Jeep Grand Cherokee. The most-reported problem area is the electrical system (31% of complaints), followed by engine and transmission & powertrain. Make sure every open recall has been fixed by a dealer before you buy.
Common 2020 Jeep Grand Cherokee problems
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Electrical system problems
74 owner complaints to NHTSA (31% of all complaints for this model year) involve the electrical system, including 3 crashes. One owner reported: “It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the…”
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Engine problems
50 owner complaints to NHTSA (21% of all complaints for this model year) involve the engine, including 3 fires. One owner reported: “Jeep caught fire while parked. Origin of cause states right side of engine is fire origination”
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Transmission & powertrain problems
39 owner complaints to NHTSA (16% of all complaints for this model year) involve the transmission & powertrain, including 2 crashes, 2 fires, 1 injury. One owner reported: “The contact owns a 2020 Jeep Cherokee. While turning left at 10 MPH, the contact's vehicle hesitated while depressing the accelerator pedal and it traveled to the floorboard. The contact stated that an unknown yellow warning light flashed…”
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Fuel system problems
19 owner complaints to NHTSA (8% of all complaints for this model year) involve the fuel system, including 1 crash, 1 fire. One owner reported: “While driving on the interstate at highway speeds, the vehicle suffered a sudden and complete loss of motive power without warning, causing the engine to stall. The vehicle became a severe safety hazard in active traffic as power steering…”
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Airbags problems
17 owner complaints to NHTSA (7% of all complaints for this model year) involve the airbags, including 12 crashes, 12 injuries. One owner reported: “Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact”
Owner complaints by area
| Area | Complaints | Share | Chart |
|---|---|---|---|
| Electrical system | 74 | 31% | |
| Engine | 50 | 21% | |
| Transmission & powertrain | 39 | 16% | |
| Fuel system | 19 | 8% | |
| Airbags | 17 | 7% | |
| Speed control & acceleration | 15 | 6% | |
| Brakes | 13 | 5% | |
| Steering | 13 | 5% |
241 complaints filed with NHTSA in total, reporting 24 crashes, 5 fires, 13 injuries. A complaint can involve more than one area.
2020 Jeep Grand Cherokee recalls
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Engine and engine cooling
Risk: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Full recall summary
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
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Fuel system, diesel › Delivery › Fuel pump
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Full recall summary
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
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Back over prevention › Sensing system › Camera
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Full recall summary
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Recall repairs are free at any franchised dealer. To check whether a specific car’s recalls have been repaired, enter its VIN at nhtsa.gov/recalls.
2020 Jeep Grand Cherokee crash-test ratings
NHTSA 5-Star Safety Ratings for the 2020 Jeep Grand Cherokee SUV 4WD. Ratings can differ between body styles and drivetrains (2 versions tested or listed).
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Specifications
- Drivetrains
- 4WD, 2WD
- Body styles
- SUV
Other Jeep Grand Cherokee years
About this data
Problems, complaint counts, recalls and crash-test ratings come from the U.S. National Highway Traffic Safety Administration (NHTSA) public databases, last checked 2026-11-03. Complaints are reports from owners and have not all been verified by NHTSA.
How we score reliability: every model year starts at 100. Points come off for the number of owner complaints (on a log scale, up to 40 points), for each safety recall (2 points each, up to 15) and for complaints involving crashes, fires, injuries or deaths (up to 15). Popular vehicles get more complaints simply because more are on the road, so compare scores between similar vehicles. More about our method.
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